Making life easier...with care!
We pride ourselves on making a difference every day
We understand that choosing a care or domestic company is a big decision. So we want to share our approach to what we do and some of the things we are most proud of at We Care…
Our clients receive the service the way they want to have it delivered. They are involved in all decision-making, including agreement of their personalised care or cleaning plan.
We know that emotional and moral support for our clients and their family can be just as important as our specialist care knowledge, so it is ingrained in the support we provide and we always keep in close contact with concerned family and friends.
We also understand that good day-to-day communication is vital to give families and loved ones peace of mind, which is why all daily records and communication sheets are kept easily accessible in the clients’ home and any concern can be easily addressed through a call to the office.
Our teams at We Care want more than a job. They want to make a difference in the lives of those in their care. And to ensure only the best people join us, we have a rigorous selection process that includes personal interviews, competency testing, reference checks and background clearance.
We also ask ourselves a simple question – would I trust that candidate to look after my own mother in her home? We only recruit if the answer is a definite ‘yes’.
Once a candidate meets our strict criteria, it’s just the beginning. Each goes through a training and orientation process that guides them through our values and standards; going above and beyond the national legal requirements. They are given training on issues that help them develop as better overall Carers, as well as to deal with very specific situations.
Our support staff…
Behind the scenes we understand it is crucial that our clients, their families and our staff receive the very best support and expertise from the We Care team.
This is why our Managers and Care Coordinators were chosen for their friendly and approachable ‘can do’ attitude, as well as their professionalism and experience in the field. They know all their clients’ circumstances and keep their fingers on the pulse of their changes in need. They work in partnership with the client, their loved ones and any other healthcare professionals to provide cohesive, all-round support.
Carers also need support, and we make sure they benefit from regular confidential supervision sessions, as well as 24/7 mobile phone access to an experienced member of the care team, so help and advice is always a phone call away.